At cloudmarketmart.com, we have a customer-friendly return policy to ensure your satisfaction with your purchase. If you are not completely satisfied with your order, you may return or exchange eligible items within 3 days of receiving your package.
To be eligible for a return or exchange, the following conditions must be met:
1. The item must be in its original condition, unworn, unwashed, and with all original tags attached.
2. The return or exchange request must be initiated within 3 days of receiving the package.
3. Proof of purchase, such as the order number or receipt, is required for all returns or exchanges.
4. Items purchased on sale or during promotional periods may be eligible for store credit or exchange only.
Please note that the following items are not eligible for return or exchange:
1. Customized or personalized items.
2. Gift cards.
To initiate a return or exchange, please follow these steps:
1. Contact our customer service team via email or phone, providing your order number and the reason for the return or exchange.
2. Our customer service team will provide you with further instructions on how to return the item(s).
3. Pack the item(s) securely to prevent any damage during transit.
4. Ship the item(s) back to us using a traceable shipping method. Please note that the customer is responsible for return shipping costs.
5. Once we receive and inspect the returned item(s), we will process your refund or exchange within 1-10 business days.
Refunds will be issued back to the original form of payment used for the purchase, and the shipping and handling fees are non-refundable. In the case of an exchange, any price differences will be handled accordingly.
If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure a smooth shopping experience.
